Dispatch
Orders are normally prepared within one business day. Additional checks may apply to high-value transactions before dispatch.
- Secure luxury packaging
- Order confirmation required
- Tracking sent by email
New Zealand delivery
Insured DHL Express, with no surprise border payment.
Shop in NZD and receive complimentary, fully tracked and insured DHL Express delivery across New Zealand. Applicable import duties and taxes are prepaid by Lost Designer, so DHL will not ask you to pay a border charge on delivery.
ComplimentaryDHL Express delivery across New Zealand
1 business dayTypical dispatch time after order confirmation
Tracked & insuredFull tracking and signature on delivery
PrepaidApplicable import duties and taxes handled by us
From checkout to your door
Clear, secure delivery for every piece.
Every order is carefully prepared and dispatched to your New Zealand address. Tracking is emailed as soon as DHL accepts the parcel.
DHL Express
Delivery commonly takes 1–3 business days after dispatch, although customs processing and remote addresses can affect timing.
- Door-to-door tracking
- Signature required
- Remote NZ addresses supported
No border surprise
Applicable import duties and taxes are prepaid by Lost Designer. DHL should not request an additional border payment from you.
- No collection on delivery
- NZD storefront pricing
- Customer care support
Purchase protection
Pre-owned, clearly described and guaranteed authentic.
Pre-owned and final sale
Our pieces are pre-owned, individually photographed and often one of a kind. Purchases are final for change of mind, so please review all photographs, measurements, condition notes and inclusions before ordering. Contact us before checkout if you need another detail.
Not as described or authenticity concern
Contact us promptly if your item differs materially from its listing. Every purchase is covered by our lifetime authenticity guarantee; if an item is ever proven inauthentic, we provide a full refund including return shipping. Nothing here limits rights available under applicable consumer law.
Frequently asked questions
Before your order arrives.
Will DHL charge me duties or taxes when the parcel arrives?
Applicable import duties and taxes are prepaid by Lost Designer. DHL should not request a border payment from you when your order is delivered.
How long does delivery take?
Orders are normally dispatched within one business day. DHL Express delivery commonly takes 1–3 business days after dispatch, subject to customs processing and your location.
Is my order insured?
Yes. Every New Zealand order is fully tracked and insured in transit, and signature is required on delivery.
What if the item is not as described?
Please contact customer care promptly with clear photographs or video. We will review the issue and work with you on the appropriate resolution.
Questions before you order?
Our customer care team can provide additional photographs, measurements or condition details. Phone +61 3 9522 9884 or email enquiries@lostdesigner.com.au.
