About Hermès
Discover authenticated pre-owned Hermès bags and accessories for New Zealand, including Birkin, Kelly, Constance, Evelyne and silk styles. Every piece is carefully selected and backed by our authenticity guarantee.
Prices are displayed in NZD, with insured DHL Express delivery from Melbourne to New Zealand.
The Lost Designer standard
Authenticated Pre-Owned Hermès
Explore pre-owned Hermès pieces chosen for their craftsmanship, materials and timeless design, including sought-after handbags and other distinctive pieces from the maison.
Each Hermès piece is reviewed by three authenticators and authenticated through LegitApp. We document the exterior, interior, hardware and any visible wear using formal condition grades, detailed descriptions and clear photography.
Each item is one of a kind. Shop online with complimentary, tracked and fully insured express delivery across Australia, or inspect a piece at our Toorak boutique during opening hours—no appointment is required.
Authentication you can hold
Confidence with every Hermès piece
three authenticators
Every Hermès piece is independently reviewed by three authenticators before it is offered for sale.
LegitApp authenticated
Our authentication process for each Hermès piece is completed through LegitApp and supported by detailed item inspection.
Physical certificate
Every item comes with a physical authenticity certificate for your records and peace of mind.
Hermès buying guide
Frequently asked questions
How does Lost Designer authenticate pre-owned Hermès pieces?
Every Hermès piece is reviewed by three authenticators and authenticated through LegitApp before it is offered for sale. A physical authenticity certificate is included with every item.
Read our authenticity promiseHow is the condition of each Hermès piece assessed?
We use formal condition grades and document the exterior, interior and hardware where applicable. Our descriptions and photographs identify visible wear so you can assess the piece before purchasing.
What inclusions come with each Hermès piece?
Every item includes a physical authenticity certificate. Original inclusions such as a box, dust bag, card, booklet or receipt vary by item, and the exact inclusions are listed in the individual product description.
Can I inspect a Hermès piece at the Toorak boutique?
Yes. Visit us at 428E Toorak Road, Toorak during opening hours. No appointment is required, although one-of-a-kind pieces can sell at any time.
Plan your visitAre orders tracked and insured in transit?
Yes. Every item we dispatch is tracked and insured in transit. We offer complimentary express delivery across Australia, with orders dispatched from our Toorak boutique within one business day, excluding weekends and public holidays.
View delivery informationCan I purchase a Hermès piece using lay-by?
Yes. Secure your item with a 20% non-refundable deposit, then pay the remaining balance across four fortnightly instalments over eight weeks. There are no interest charges or account fees, and you can pay early.
View lay-by termsWhat happens if an item arrives not as described or raises an authenticity concern?
If an item is materially not as described, contact us within seven days of delivery with photo or video evidence. If an item is proven inauthentic, we provide a full refund including return shipping. Change-of-mind returns are not accepted.
View delivery and returnsLost Designer is an independent second-hand dealer and is not affiliated with Hermès. All trademarks remain the property of their respective owners.
